Enquiries Clerk - Keetmanshoop

Company Nedbank Namibia
Reference # 1
Published 05/09/2019
Contract Type Permanent
Salary Market Related
Location Keetmanshoop, Karas, Namibia
Job Purpose:
To create a unique client experience by attending to enquiries related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives.
Job Functions Banking
Industries Banking / Finance & Investment
Key Responsibilities:
•Responsible for all client account enquiries
•Customer account records ( opening/closing/stop payments/ stop orders/ main file changes)
•Issuing of account statements and credit cards
•Issuing and encoding of bank cards
•Daily balancing of working stock
•Any other function as assigned by the Branch Controller
•Work as a Teller when required
Abilities Requirements:
•Customer Service orientation
•Retention and expansion of client base
•Client satisfaction/client quality service
•Cross selling
•Good administrative skills
•Good interpersonal and communication skills
•Computer skills
•Must be accurate
•Excellent knowledge of Bank’s products

Education and Experience Requirements:
•Grade 12 (25 points) original certified copy
•Must have at least 6 – 12 months client service experience in a financial industry
•Teller experience will be an added advantage
•Applicant will be required to work on Saturdays
•Code of Conduct
Job Closing Date 12/09/2019
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